SUPPORT WORTHY OF YOUR
PRIVATE CLOUD
The mCloud Optimum plan supports mCloud Helix configurations 24x7x365. It offers a single point of contact for mCloud-related software issues, as well as triage for hardware-related issues, should they arise. The mCloud Optimum plan also provides monitoring, upgrades and hardware configuration maintenance, so that your deployment performs at maximum capacity. The benefits of maintaining your system with mCloud Optimum include:
- Single point of contact for issues and support
- Access to Morphlabs’ complete Knowledge Base. [ This site is for Optimum Support customers and requires a password to access ]
- Health monitoring of end-user mCloud systems based on identified performance thresholds so you can proactively plan and scale.
- Response within 30 minutes of filing a support issue and updates based on the severity of the issue (see Knowledge Base for details).
- Proactive maintenance, including software updates and patches
How mCloud Optimum Works
The Network Monitoring System (NMS) is installed on each Master Node (MN) and monitors system health, with respect to network throughput, volume consumption, CPU utilization and memory utilization. Logs from all machines in mCloud Helix environments are centrally aggregated in the NMS, which sends threshold alerts via a customer-defined SMTP server to a customer-defined address in addition to an mCloud support address. The Morphlabs support team monitors all alerts, and takes appropriate action.
When you purchase an mCloud Helix, you must also purchase a one-year mCloud Optimum plan; any additional elements added to the mCloud deployment will also require mCloud Optimum support plan coverage at the time of purchase. Subscription is renewable on an annual basis.
For more information please send us an email at support@morphlabs.com